Terms of service

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KMICIC CYMBALS ONLINE STORE TERMS AND CONDITIONS

Last Updated: [08.10.2023]

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ยง1. General Provisions

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  1. The online store "KMICIC CYMBALS," available atย https://www.kmiciccymbals.com, with its registered office at [XXI Century 22b, 05-500 Jรณzefosล‚aw], NIP: [PL8121489754], REGON: [520347304].

  2. The store sells handmade percussion instruments and percussion accessories worldwide.

  3. The store is open to individual customers as well as legal entities from any country.

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ยง2. Orders

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  1. Orders for products available in the store can be placed via the website using the order form.

  2. Orders are processed subject to product availability. In the event of a product being unavailable, the customer will be informed of the estimated delivery date.

  3. The store reserves the right to refuse an order in the event of product unavailability or other circumstances preventing order fulfillment.

ยง3. Prices and Payments

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  1. Product prices in the store are provided in euros (EUR) or other available currencies and include VAT.

  2. Customers can choose from the following payment methods: bank transfer, credit card payment, PayPal, or other available payment methods.

  3. Shipping costs depend on the chosen delivery method and delivery address. Shipping costs will be provided to the customer during the order process.

ยง4. Delivery

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  1. Products purchased in the store are delivered worldwide.

  2. The delivery time depends on product availability, chosen delivery method, and geographical distance. The store is not responsible for delivery delays caused by the carrier or customs duties.

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ยง5. Complaints and Returns

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  1. In accordance with applicable consumer law, every available products in our store can be returned in 14 days from delivery.
  2. Special orders and custom products are NON-returnable. f.e. if you order a custom cymbal or ask us to make any changes as drilling additional holes for rivets etc.
  3. The cost of return shipping is covered by the customer.
  4. Complaints regarding product defects should be reported to the email address: [office@kmiciccymbals.com], along with a description of the defect and accompanying photos.
  5. The store will process the complaint within 14 days from the date of receipt and inform the customer of the resolution.

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ยง6. Personal Data Protection

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  1. The store processes customer personal data in accordance with applicable law and the Privacy Policy, available on the websiteย [link to the Privacy Policy].

  2. Personal data is stored and protected in accordance with applicable regulations and data protection standards.

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ยง7. Final Provisions

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  1. The store reserves the right to change these terms and conditions. Any changes will be published on the store's website and will come into effect on the date of publication.

  2. Matters not covered by these terms and conditions are subject to the applicable laws of Poland or the laws of the country where the customer resides.

  3. These terms and conditions are effective from [October 8, 2023] and constitute an integral part of the agreement between the store and the customer.